Counselling and therapy FAQs

We pride ourselves on offering a wide range of counselling and psychotherapy to offer you support and meet your needs. We offer individual, group, young people and couples counselling with many different approaches.

We offer a free assessment session where we will assess your needs and we will place you with the counsellor or service we feel will support you the best.

View available appointments and book a free 30-minute assessment. Assessments can take place in person, online or by phone.

We will ask you a wide range of questions. These will look at your current mental health, your safety and a brief overview of your medical history. Not all questions will seem relevant to you, but it is designed to get a full picture of you and your needs.

There is no obligation after your assessment. It gives you the opportunity to ask any questions you may have. If you feel you would not like to continue, this is your right which we fully support.

All of our full cost counsellors are fully qualified and attend regular CPD. Our student counsellors have had many years of training and are closely supervised and monitored in their work. All counsellors are members of professional bodies and are DBS checked.

Confidentiality is extremely important for counselling to be effective. Anything you discuss with your counsellor is held in the strictest confidence and will not leave the therapy room. There are a few exceptions to this. If your counsellor feels that someone is in serious harm, then they will ethically need to act on this. Your counsellor will discuss the next steps with you. At the start of counselling, your counsellor will discuss confidentiality with you.

Sessions will last 50 minutes, and usually start on the hour. Your counsellor will discuss any alterations that need to be made to this, and can be tailored to your needs.

We are open from 9am to 9pm Monday to Friday, and from 9am to 1pm on Saturday. We hope this gives you enough choice for suitable appointment slots.

Each counsellor charges something different, depending on experience or type of therapy. We charge between £65-£75 for individual therapy, £75-£85 for couple, £10-£20 for group sessions and £35 per 50-minute session with student counsellors.

We believe that everyone should be able to access counselling and we can offer low-cost sessions to people who cannot afford full cost. This will be discussed in assessment with you, so we can understand your current situation.

You can pay for your sessions by card at reception, through our website or by monthly invoice in advance.

We are open 9am – 9pm Monday to Friday, and 9am to 1pm Saturday

You will arrange your sessions through your counsellor and will form part of your working agreement together.

We require at least 24 hours notice for cancelled sessions. Any sessions that are cancelled under this time are still chargeable.

Please contact our team to discuss workplace wellbeing enquiries and the options currently available.

Please see the link to our Counselling Academy where we offer high quality tuition

We do. Please visit our Private Room Hirepage or contact us.